Introduction
VeraFix (“we”, “us”) connects homeowners with identity-verified home service professionals. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information we collect
Account information (name, email, role), verification information (a government ID and selfie for pros who choose to verify), profile content, activity such as bookings, quotes, messages and reviews, general location to show pros near you, and basic device and usage information.
How we use your information
To create and manage your account, verify pros and display the trusted blue badge, match homeowners with pros, enable bookings, payments, messaging and reviews, keep VeraFix safe and prevent fraud, and improve the app.
How we share information
We do not sell your personal information. Your public profile, ratings and reviews are visible to other users. We use trusted service providers (such as cloud hosting, identity verification and payments) only as needed, and share information when required by law or to protect our users.
How we protect your information
We use industry standard safeguards. Verification documents are handled with extra care and are never shown on your public profile. No method of storage or transmission is completely secure, but we work to protect your information at every step.
Your choices
You can view and edit your profile, request a copy of your data or ask us to delete your account, and control location access in your device settings.
Contact us
Questions about this policy? Use the contact form on our website and we’ll get back to you.